jiya9's Privacy Policy — Your information is safe with us

Introduction & Scope

This Privacy Policy ("Policy") applies to all services, websites, and related applications of the jiya9 platform. When you open an account with jiya9, contact us, or use the platform, you are considered to have accepted the terms of this Policy.

jiya9 places the highest importance on your privacy. We believe that safeguarding your personal information is a responsibility, and we are committed to fulfilling it. This policy is written in plain, clear language so you can understand how we handle your information.

If any changes are made to this policy, we will notify you in a timely manner and the updated policy will be published on this page. We encourage you to visit this page regularly.

What Information We Collect

jiya9 collects various types of information in order to provide its services. The types of information collected are described in detail below:

2.1 Information You Provide Directly

When you register with jiya9 or contact us, you voluntarily provide the following information:

• Full name and date of birth
• Valid email address and mobile number
• Residential address and national identity card details (for identity verification)
• Payment method details (such as: bKash, Nagad, Rocket, Upay or bank account details)
• Messages and requests sent to customer support

2.2 Automatically Collected Information

When you use the jiya9 website or app, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• How long you spent on a page and which sections you visited
• Login and logout times and activity logs
• Data collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

Information relating to your deposits, withdrawals, and betting activity — including transaction date, amount, method, and history — is all stored in our system.

How Your Information Is Used

jiya9 uses your information only for the following legitimate purposes:

3.1 Service Operation & Improvement

• Creating and managing your account
• Processing deposits and withdrawals
• Providing services related to bonuses, promotions, and rewards
• Improving the overall performance of the platform and the user experience
• Resolving technical issues and providing customer support

3.2 Security & Identity Verification

• Verifying account ownership and preventing fraudulent activity
• Completing the KYC (Know Your Customer) process to prevent money laundering and other financial crimes
• Verifying age — jiya9 provides services only to those aged 21 or above
• Preventing the same person from holding multiple accounts

3.3 Legal Obligations

To comply with applicable laws, regulations, and regulatory authority directives, we may be required to retain and disclose your information where necessary.

3.4 Communications & Notifications

Important account notifications, transaction confirmations, security alerts, and responsible gaming information may be sent to your email or mobile.

Sharing & Disclosure of Information with Third Parties

jiya9 never sells your personal information or transfers it to third parties for commercial purposes. However, your information may be shared in the following limited circumstances:

4.1 Service Provider Partners

To operate our services, we work with trusted third parties — such as payment processors, identity verification agencies, IT infrastructure providers, and fraud detection services. These parties process information only according to our instructions and are contractually bound to meet jiya9's privacy standards.

4.2 Legal Requirements

We may be legally required to disclose information as part of a court order, a lawful request from a law enforcement agency, or other legal processes.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may form part of the transferred assets. We will notify you before any such change takes place.

Cookies & Tracking Technologies

The jiya9 website uses cookies and similar technologies to improve your browsing experience, ensure security, and help the platform operate more effectively.

5.1 Types of Cookies

• Essential Cookies: These are necessary for maintaining login sessions, security verification, and core functionality.
• Functionality Cookies: These save your preferred language, display settings, and personalised experience.
• Analytical Cookies: These collect statistics to understand which parts of the website are used most — this information is entirely anonymous.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may prevent some core features of the platform from working.

Data Protection Methods

jiya9 applies industry-standard security measures to keep your information safe. Our security framework operates at the following levels:

Even so, no method of data transmission over the internet or electronic storage is 100% secure. We do our best to protect your information, but no one can guarantee absolute security.

Data Retention Period

jiya9 retains your information only for as long as it is needed to fulfil the original purpose for which it was collected, or as required to comply with legal obligations.

• Active account data: for the duration that the account remains active
• Transaction records: for the period required under financial regulations
• Customer support communication logs: for a set period after the issue is resolved
• Closed account data: deleted after legal and regulatory requirements have been met

Before data is deleted, it is securely disposed of so that no unauthorised person can recover it.

Your Data Rights

As a jiya9 user, you have certain fundamental rights over your own information. These rights are described below:

8.1 Right to Access

You may request a copy of the information we hold about you at any time. Upon receiving your request, we will provide the information within a reasonable timeframe.

8.2 Right to Rectification

If any information in your account is incorrect or incomplete, you can ask us to correct it. You can update many details yourself directly from account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information for a set period due to legal obligations or legitimate interests.

8.4 Right to Restrict Processing

You have the right to request that we stop using your information for a specific purpose, particularly where you are questioning the lawful basis for processing.

8.5 Right to Complain

If you have any concerns about how we handle your data, please contact us directly first. We will take your complaint seriously.

Protection of Minors

jiya9 strictly provides services only to those aged 21 or above. We do not intentionally collect any information from anyone under the age of 21.

Age is verified at the time of registration and proof of age documents may be requested if needed. If we determine that a minor has registered, that account will be closed immediately and the associated information will be deleted.

If parents believe their minor child is using our platform, they are requested to notify our customer support immediately.

Policy Changes & Updates

jiya9 may review and update this privacy policy from time to time. Changes to this policy may be necessary when new services are launched, when laws change, or when our processes are improved.

For significant changes, we will send a notification to your registered email. All changes will be published on this page and the date of the most recent update will be noted at the top of the policy.

Continued use of the platform after changes have been made will be taken to mean that you have accepted the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer support team. We provide assistance in both Bengali and English.